Orders & Payments

Registration

By registering with Arenberg, you will be able to view, track and manage your orders, including setting up a return or exchange. You will also be able to store your payment details on our secure server, which will make checking out quicker and simpler.

However you can also checkout as a guest, this means that you don’t have to create an account with us, although if you want to return or exchange an item, you will have to fill out a returns form which can be found in the “how to make a returns section” 

Privacy

Arenberg is committed to customer service and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. We have adopted the 10 National Privacy Principles (NPPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs came into effect on 21 December 2001. The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the National Privacy Principles may be obtained from the website of The Office of the Federal Privacy Commissioner at www.privacy.gov.au.

Arenberg is also committed to responsible digital marketing practices and adheres to the Australian Anti-Spam Act http://www.acma.gov.au/Industry/Marketers/Anti-Spam

Secure Processing

All payments made on the Arenberg.co website are encrypted using secure technology and your card details are not retained or visible to Arenberg employees.

Arenberg has selected Shopify as its e-commerce platform. Shopify is a world leader in secure e-commerce and is certified Level 1 PCI DSS compliant https://www.shopify.com.au/pci-compliant

Payment Types

Arenberg accepts Visa and Mastercard and Paypal.

You’ll be charged for your order when it is despatched from our warehouse. For Paypal You will be charged when the order is placed.

Errors & Omissions

In the case of errors or omissions on the website Arenberg reserves the right to refund your order prior to the goods being despatched.

Arenberg reserves the right to cancel any order if the product is no longer available. No compensation will be paid in such cases but customers will be notified and reimbursed for the full cost of the order.

Every care has been taken to ensure that the descriptions and specifications of Arenberg products are correct. The colours shown on the website are a close representation, but slight variations in the actual product colours may occur due to different screen resolutions and browsers.

Order Confirmation

You will receive an email to confirm that we have received your order. If you have a problem processing your payment online or are not certain if your payment was successful please email our team help@arenberg.co