Shipping Practices & Delivery Policies
We want you to enjoy your Arenberg experience as soon as possible after you've completed an order from us.
All Arenberg products are shipped from our Australian warehouse using the best possible options available at the time of ordering. Our preferred carrier is Australia Post but from time to time based on market conditions this may vary for specific orders.
We aim to dispatch all orders within 48 hours of your order. In most cases, your order should arrive between 5 and 7 days after placing your order when shipped to an Australian address. Delivery to locations outside Australia may take up to 21 days or more to be delivered.
The time frames above are estimates only, and Arenberg cannot make any guarantees or accept any liability for deliveries that occur outside these estimates.
Exchanges & Returns
We strive to develop and produce the highest quality products possible. However, if you are not 100% satisfied with your purchase, please email us within 7 days of receipt at email@example.com and we will quickly work with you to assess whether we can provide an exchange or return.
In the event of any Exchange or Return all goods must be returned “as-new” in a saleable condition and be unworn, unwashed and complete with all original tags and in original packaging. All gift cards are non-refundable.Please make sure all returned items are well packaged. We cannot take responsibility for items damaged or lost in the return transit.
Arenberg is proud of its commitment to high quality products and manufacturing standards. Unfortunately on rare occasions it is the case that faults may occur. If you believe your product is faulty, please contact us as soon as possible at firstname.lastname@example.org
Crash Replacement Policy
If you damage your Arenberg kit in a crash email us at email@example.com with photos and related details and in return we’ll provide you with 30% off a replacement kit. The replacement of a crash damaged kit will be subject to the following conditions:
- Arenberg reserves the right to deem what is ‘replaceable’ and what is ‘repairable’.
- Proof of purchase is required and age of kit will be taken into consideration.
- The 30% discount is off one kit only.
- Discounts apply to online sales only.
- If the damaged kit design is not available then the discount will apply to a current ranged design.
- ‘Freight Free’ does not apply to replacement kits for international orders.
- Arenberg does not endorse nor condone deliberate crashing resulting in self harm in return for discounts.
- Arenberg cannot take any responsibility for personal injury that may be caused.
Last updated: 14 Nov 2016
This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the arenberg.co site.
We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
Information Collection And Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name and e-mail address ("Personal Information").
Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data").
This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this data.
If you agree to our marketing and subscribe to our new emails, we may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.
Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.